At ber939, we take the privacy of our players seriously. Whether you are signing up for the first time, making a deposit in PKR via JazzCash or Easypaisa, or simply browsing the game library, we want you to know exactly how your information is handled. This Privacy Policy applies to all users of the ber939 platform and any associated services.
This document is written in plain language so you can actually understand it — not buried in legalese that nobody reads. We encourage you to go through it properly before creating an account. By registering and using ber939, you confirm that you have read and understood this policy.
This Privacy Policy should be read alongside the Terms and Conditions. Both documents together form the full agreement between you and ber939.
1. What Information We Collect
ber939 collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and in some cases from third-party payment processors.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration form, verification process |
| Contact Data | Email address, phone number | Registration form |
| Financial Data | PKR transaction amounts, payment method type (JazzCash, Easypaisa, Raast, bank transfer, card details) | Cashier / payment processor |
| Technical Data | IP address, browser type, device type, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, session duration, betting history, login times | Platform activity tracking |
| Communications Data | Support chat messages, email correspondence | Customer support interactions |
We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless there is a specific and exceptional reason that would be communicated to you at the time.
2. How We Use Your Information
The data we collect is used for specific, clearly defined purposes. We do not use your data for anything beyond what is described below:
- Account management: Creating, maintaining, and securing your ber939 account, including processing your login credentials and updating your profile details.
- Transaction processing: Handling deposits in PKR and withdrawal requests through your chosen payment method, whether that is JazzCash, Easypaisa, Raast, a bank transfer, or a card.
- Identity verification: Confirming your identity and age in line with our Terms and Conditions before processing withdrawals or when required during a routine review.
- Customer support: Responding to queries, resolving disputes, and providing assistance through live chat or email.
- Platform improvement: Analysing usage patterns to make the gaming experience better — faster load times, more relevant game recommendations, and a smoother interface on both mobile and desktop.
- Promotions and offers: Sending information about bonuses, seasonal promotions, and PSL or cricket-related campaigns that may be relevant to you. You can opt out of marketing communications at any time.
- Fraud prevention: Detecting and preventing suspicious activity, unauthorised account access, money laundering attempts, and other forms of abuse.
- Responsible gaming: Monitoring play patterns to identify signs of problematic gaming behaviour and provide appropriate guidance or intervention tools.
3. Legal Basis for Processing
ber939 processes your personal data based on the following grounds:
- Contractual necessity: Processing that is required to fulfil the agreement between you and ber939 — account creation, transaction processing, and customer support all fall under this basis.
- Legitimate interests: Processing that is in our genuine business interest while not overriding your rights — this includes fraud prevention, platform security, and general analytics.
- Legal obligation: Where we are required to process or retain data to comply with applicable legal or regulatory requirements.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
4. Sharing Your Data
ber939 does not sell your personal data to third parties. We share information only where it is necessary and only with the categories of recipients listed below:
- Payment processors: JazzCash, Easypaisa, Raast, bank networks, and card processors receive transaction data strictly to process your deposits and withdrawals in PKR.
- Identity verification providers: Third-party KYC services that verify your name, age, and document authenticity during account verification.
- Game software providers: Game studios and live casino operators whose titles are available on the ber939 platform may receive session data necessary to run the game correctly.
- IT and security service providers: Companies that provide hosting, cloud infrastructure, anti-fraud tools, and platform security services on our behalf.
- Legal and compliance: Where required by applicable law, court order, or lawful authority request, we may be obligated to disclose certain information.
All third parties who handle your data on our behalf are bound by strict data processing agreements. They may only use your data for the specific purpose for which it was shared.
5. Payments & Transaction Data
When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer, debit or credit card, or any other supported mobile wallet, the relevant payment processor handles the actual transfer of funds. ber939 does not store full card numbers or mobile wallet PINs on our servers.
We do retain records of transaction amounts, dates, payment method types, and outcomes for the purposes of account management, dispute resolution, and fraud prevention. These records are kept for the period described in the Data Retention section below.
6. Cookies & Tracking Technologies
ber939 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. A cookie is a small text file stored on your device when you visit our platform.
- Essential cookies: Required for basic functions like keeping you logged in during a session and remembering your language preference. These cannot be disabled without breaking core functionality.
- Analytics cookies: Help us understand which pages are visited most, how long players stay, and where they encounter issues. This data is aggregated and does not identify you individually.
- Preference cookies: Store settings you have chosen, such as display preferences or notification settings, so you do not have to reconfigure them every visit.
- Marketing cookies: Used to deliver promotions and offers that are more relevant to your interests. These require your consent and can be turned off.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the platform.
7. Data Retention
We keep your personal data only for as long as it is needed for the purpose it was collected, or for as long as required by applicable obligations. General guidelines are:
- Account and identity data is retained for the duration of your active account and for a defined period after account closure for compliance and dispute purposes.
- Transaction records are retained for a minimum of five years in line with standard financial record-keeping practices.
- Customer support communications are kept for up to three years after the issue was resolved.
- Marketing consent records are kept for as long as you remain subscribed plus a reasonable period afterward for audit purposes.
When data is no longer needed and no retention obligation applies, it is securely deleted or anonymised so it can no longer be linked back to you.
8. Security Measures
ber939 uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage for sensitive fields such as passwords and identity document references.
- Access controls that restrict which team members can view personal player data, based strictly on job function.
- Regular security assessments and monitoring of platform infrastructure.
- Two-factor authentication options available for player accounts.
No system is completely invulnerable. While we take every reasonable precaution, we recommend that you also protect yourself by using a strong, unique password for your ber939 account and not sharing your login credentials with anyone.
9. Your Rights
As a user of ber939, you have rights over your personal data. Here is a summary of what those rights mean in practice:
Right to Access
You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure
In certain circumstances, you can request that we delete your personal data. This right is subject to any legal retention obligations we must follow.
Right to Restrict Processing
You can ask us to limit how we use your data in certain situations, for example while a dispute is being investigated.
Right to Object
You can object to us processing your data for direct marketing purposes at any time. We will stop immediately on receipt of your request.
Right to Portability
Where technically feasible, you can request a copy of your data in a structured, commonly used, machine-readable format.
To exercise any of these rights, reach out to the ber939 support team through live chat or the email address listed in the footer. We will verify your identity before processing any request.
10. Minors
ber939 is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has created an account or provided personal data, that account will be closed immediately and the data will be deleted. If you believe a minor has registered on our platform, please contact our support team right away.
11. Changes to This Policy
ber939 may update this Privacy Policy from time to time. When we make material changes, the revised policy will be published on this page with an updated "Last Updated" date. If the changes are significant, we may also notify you via email or a notice within your account dashboard. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.
We recommend reviewing this page periodically, particularly before making large transactions or sharing additional personal information with us.
12. Contact & Privacy Queries
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information has been handled, please get in touch with the ber939 support team. We are available 24/7 through the live chat on the platform or via the support email address shown in the footer of this page.
For broader questions about account rules, please refer to the Terms and Conditions. For questions about managing your gaming habits, visit our Responsible Gaming page.
How ber939 Keeps Your Data Safe
End-to-End Encryption
All data sent between your device and ber939 servers is protected by SSL/TLS encryption. Your login details, transaction amounts, and personal information stay private in transit.
Strict Access Controls
Only team members who genuinely need access to your data for their role can view it. We apply role-based permissions across all internal systems to minimise exposure.
Secure PKR Payments
Deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer are handled by certified payment processors. ber939 never stores your full card number or wallet PIN.
No Data Selling
ber939 does not sell your personal information to advertisers or data brokers. Your data is used only for the purposes described in this policy and nothing else.
Regular Security Audits
Our infrastructure is regularly reviewed and tested to identify and address any vulnerabilities before they can be exploited. Platform security is an ongoing commitment, not a one-time setup.
Your Rights, Respected
Access, correct, or request deletion of your data at any time by contacting our support team. We process all data rights requests promptly and verify your identity before acting.